Verification/ KYC procedure


What is KYC?

The KYC (Know Your Customer) process entails verifying a player's identity. You may be required to submit KYC documents to Betsofa prior to withdrawing funds for AML/CTF purposes. It is obligatory to be verified before making any withdrawals.

In order to process your first withdrawal request, the Verification department will request documents via email, depending on the payment method you use. To send the requested documents, please email

Can verify my profile in advance?

You can also pass the verification in advance, by providing the following documents to  

1. Identity card or Domestic or Internal Passport;  

2. Document that qualifies as a Proof of Address (dated within the last 3 months):  Utility Bill or Council/Property Tax Bill or Credit Card Statement or Bank Statement or Official formal letter from local authorities, such as a regional council.


Still, got any questions? Issues? Queries? Don't hesitate to contact our 24/7 customer support line.

We are glad to help you any day of the week!