First of all, make sure that promocode was actually applied by any of the steps listed here.
If you are certain that the promocode was used, please check the Terms & Conditions of the promotion to make sure the minimum deposit requirements are met. Do you fit them?
If the deposit amount doesn't meet the minimum deposit requirements, the offer won't be activated. In this case, you can make an additional deposit and contact customer support via live chat or email - email@example.com.
Please make sure that no funds are spent before you receive a bonus, since it may prevent the bonus from being granted.
Still, got any questions? Issues? Queries? Don't hesitate to contact our 24/7 customer support line.
We are glad to help you any day of the week!