The promotion didn't get activated, how should I act?
First of all, make sure that promocode was actually applied by any of the steps listed here (https://betsofa.ladesk.com/928299-How-to-activate-a-promotion).
If you are certain that the promocode was used, please check the Terms & Conditions of the promotion to make sure the minimum deposit requirements are met. Do you fit them?
If the deposit amount doesn't meet the minimum deposit requirements, the offer won't be activated. In this case, you can make an additional deposit and contact ...