General Questions

How to register?

First time to Betsofa? Do you need help opening an account? Just follow these simple steps: 1. Fill in the registration form on the homepage with all the required information. 2. Complete your profile by clicking on the deposit button or in the "My profile" section. Your profile is registered now! Click here (https://www.betsofa.com/en/account/deposit) to make your first deposit at Betsofa. ------------------------- Still, got any questions? Issues? Queries? Don't hesitate...

How do I know if Betsofa is a fair gambling platform?

You might be interested to know that Betsofa has been operating since 2020 and is a trustworthy platform that proves a huge amount of positive ratings on such platforms as Trust Pilot, AskGambler, LCB and owns a legit AskGamblers certificate. Good to know that Betsofa holds a legit Curacao license which you can check by clicking here (https://licensing.gaming-curacao.com/validator/?lh=3250be4e4bd5d781ab15c592e1bdcbe8&rlh=328b2d84ffd83862352a256613c3a5b1). ------------------------- ...

Am I allowed to play at your casino?

Betsofa takes the issue of underage gambling very seriously and in compliance with our licensing requirements, we will take all reasonable measures available to allow only those of the legal age (at least 18 (eighteen) years old) to register an account and place a bet with real money. Additionally, please note in the following countries and their territories players are not allowed to deposit and play real money games: - Ukraine - Greece - Israel - Malta - Slovakia - United...

Verification/ KYC procedure

What is KYC? The KYC (Know Your Customer) process entails verifying a player's identity. You may be required to submit KYC documents to Betsofa prior to withdrawing funds for AML/CTF purposes. It is obligatory to be verified before making any withdrawals. In order to process your first withdrawal request, the Verification department will request documents via email, depending on the payment method you use. To send the requested documents, please email verification@betsofa.com (mailto:verificat...

Can I trust Betsofa with my personal information?

We maintain strict security standards and procedures with a view to preventing unauthorized access to your data by anyone, including our staff. We use 128 SSL bit encryption to protect confidential personal data that is transmitted online. We also take measures to protect your personal data offline. Only our employees will have access to particular information on a ‘need to know’ basis in order to perform their work duties. The computers and servers in which we store your personal data are kept ...

I forgot my password, what do I do?

In case of forgetting your password, follow these steps to reset it: 1. You can reset your password by clicking on "Log in" (https://www.betsofa.com/en/auth/login) and afterward clicking on "Forget Password?" (https://www.betsofa.com/en/auth/forgot-password). As soon as you click on the "Reset password", you will receive a link in your registered email account. If you cannot locate an email, make sure that your spam box is checked. Upon clicking the button - "Reset Passwords", y...

Responsible Gambling

Feel like limiting your gambling behavior? Our online casino offers several tools so that you can enjoy a safe and enjoyable gambling experience. 1. Bet Limits You can manage bet limits (https://www.betsofa.com/en/account/bet-limits) in various ways, including deposit limits (per day, per week, or per month), wagering limits, loss limits (per day, per week, or per month), and session time limits. 2. Cool Off Alternatively, if you wish to restrict your play and cool off, you can inac...